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Creating a Webby Honoured app for social health care and providing a new way to ‘Care Better’.

Lead UX @ Splendid Unlimited [Contractor]

 

Cera Care is a nationwide home care provider. The project I led was to create an app for both customers (families of patients) and carers which facilitates Cera’s mission to provide high quality, transparent care to hundreds of service users. 

The application is supported by the SmartCare platform which uses Artificial Intelligence to detect health risks before they occur and getting the right care earlier.

I led a team of five people made up of UX, UI and brand designers. I am extremely hands on so in-addition to the UX design I was responsible for structuring the project, communicating with the client, getting buy-in and collaborating with the development teams.

User flows and Information Architecture

Features for the App Includes:Onboarding for both patients and carersDashboard view for both patients and carersCalendar scheduling and appointment managementCare reports for patients and carersCheck in and check out for carersQuick check out r…

Features for the App Includes:

  • Onboarding for both patients and carers

  • Dashboard view for both patients and carers

  • Calendar scheduling and appointment management

  • Care reports for patients and carers

  • Check in and check out for carers

  • Quick check out reporting for carers

  • Service requests for patients

  • Account management / profile management

  • Recent visit report

  • Flagging concerns - quick escalation and identification

  • Offline mode

  • Reminders and notifications

 
 
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Wireframes

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Final UI

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The final UI was delivered as a design system which for both Android and iOS built upon the UX design system made of reusable components to scale for the needs of the business and link.

Deliverables

 

  • Analyse and synthesise existing research 

  • Define MVP for launch 

  • Leading creative team (visual design and UX) to deliver UX and UI

  • Information architecture and taxonomy (for 2 views - the carer and the patient)

  • Defining user flows and journeys

  • Wireframing and prototypes for testing

  • UX development support

Awards and press coverage

The App has been awarded an Honoree for Best Apps, Mobile, and Voice: Health, Fitness & Lifestyle In The 24th Annual Webby Awards. In addition to the launch of the App Cera have been featured a number of times across the national press, the app has helped raised $70m in additional funding and Cera are now set to provide 10,000 carer jobs.

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Outcomes

 

  • MVP launched in UK for both carers and patients on time and budget (iOS and Android)

  • Foundation laid to help predict and prevent health complications for the elderly

  • Analysis of careworkers scheduling, skills matching, workload to help provide better and fairer care and work/life balance 

  • The MVP launch helped raise additional $70m to grow the business

  • Global news coverage

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